About First Call Restoration
Our Family Mission: We turn an overwhelming event into a positive experience with compassion, professionalism and knowledge.
First Call Restoration is a family owned and operated business. It all began a couple of decades ago when Mike (the owner) started out cleaning carpet on weekends. Out came the cleaning machine from the back of his car. A couple of years later it was a full time business built on referrals with a new truck mounted system.
How did we grow so fast? Easy, outstanding customer service and skilled carpet cleaning. As time went by our son joined his dad, and well, family and friends eventually joined the company too.
While the technicians were busy cleaning carpets Mike took class after class learning and becoming certified in everything he could regarding water damage, mold remediation, fire/smoke damage, sewage clean-up and bio hazard clean-up. Mike is now a Council Certified Mold Hygienist. He works with all our Lead Technicians (who are also certified) and oversees every job.
We are now an emergency service company available 24hrs/7 days a week. First Call Restoration specializes in water damage/flooding, mold remediation, fire/smoke damage, sewage clean-up and death /crime scene clean-up. Our capabilities range from residential homes to multi- level commercial/industrial buildings.
We believe customer service is the most important aspect of any business, that’s why we give a 100% Satisfaction Guarantee. We have the experience, and knowledge to get the job done right the first time. Thanks for reading our story.
Proffesional and Freindly
The staff at First Call Restoration is amazingly thorough, extremely friendly, and helpful! I will definitely use them in the future, and I highly recommend them to anyone in need of a mold remediation. Thanks so much for everything!
Only place I will call!
My washer poured water into my condo carpeting. After unsuccessfully trying to clean it myself I called First Call. It was the best choice I could have made. From my first phone interaction with Jeanette to when shortly Anthony, Mark and Teddy arrived on the scene, everyone was professional, courteous and compassionate to my situation. They went out of their way to explain why, what and how as they were ripping up rugs and installing blowers so I at least could feel I had an idea of what was happening to my home. Anthony going so far as to inquire how long washer was on, if crawl space or basement was there a sump pump. That level of training, expertise and experience paid off for me, because once they found out it had been such a long cycle they knew there had to be more water. They were 100% correct it had dumped into the crawl space(which they also took care of) and seeped down another side wall. Without hesitation they completed all parts even though it was after 8 pm and I am sure long past when they were scheduled since mine was an emergency call. All while maintaining a friendly, upbeat outlook. I am grateful for all they did.
Excellent and professional
As a Realtor I am always looking for resources for clients and future transactions. Mike Hogan and First Call Restoration were excellent to deal with and we're courteous and professional throughout the entire remediation process.
I had a flooded basement and needed help right away! They came and did the job when I was struggling to get help. Other well known company's were not helpfull. The owner s were so kind and understanding of my needs. I would highly recommend them.
Professional, courteous, and extremely skilled and conscientious.
I can't say enough good things about First Call Restorstion. My water heater broke and I got water in the basement. They came as scheduked and did such a thorough job. They also assessed mold levels and did not use any scare tactics to make me soend more money. They were professional and trustworthy. They took extra steps to make sure that everything would be done the right way. No shortcuts and so courteous. They were also extremely well priced- I compared. In fact,my insurance company was surprised. Mr. Hogan and his team are really great. I felt secure and that everything would be taken care if in the right way for the safety of my family.
Great job and fast when I really needed it..
My furnace cracked and spilled water and oil in my finished basement. Mike and his team from First Restoration came in quickly to clean up the mess, tear out the carpet and the paneling and haul away the damaged items for cleanup or disposal. They then quickly got rid of the mold, mildew and oil smell. They worked professionally with the insurance company to handle the coverage costs and were very good at following up on all of my concerns and questions, even to the point of anticipating a lot of them. I would recommend Mike and his team to anyone needing remediation help. Thanks, Mike, for all your aid and advice..
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